Complaints Procedure

Did your shipment arrive damaged?

We strive to carefully pack every shipment in new cardboard boxes using protective padding. Nevertheless, it may happen that a shipment arrives damaged.

Therefore, we recommend checking the integrity of the packaging upon receipt of the package. By accepting the shipment from the carrier (deliverer), you confirm that you have received the shipment without obvious defects and in good order. If the packaging is damaged, report it directly to the carrier, the deliverer  or the staff at the Zasilkovna/Packeta pickup point and file a damage report.  The shipment will be immediately returned to us and we will send you a new one.

If you discover that the contents of the shipment are damaged only after receiving and unpacking it, please inform us no later than the day following receipt from the carrier. Please provide the order number and the package number (this can be found directly on the carrier's label on the box). Furthermore, please provide a list of damaged items. After reporting the claim, do not throw the shipment away; we will contact you and let you know how to proceed!

Contact: phyto@phyto.cz

Phone: +420 582 334 321

 

Did you receive incorrectly sent goods?

In case you received different goods than you ordered, contact us  at email: phyto@phyto.cz or by phone (+420 582 334 321). We will check everything and process it as quickly as possible.